Turonbank considers improving the quality of services provided to clients, ensuring transparency, and strict compliance with the requirements of the regulatory legal acts of the Central Bank of the Republic of Uzbekistan (including Regulation No. 3030) to be a priority task in its activities.
Turonbank has fully and definitively eliminated the deficiencies noted in the practice of informing banking service consumers, including providing full and transparent information about credit and savings (deposit) products, as well as in matters related to the practice cited in mass media (in particular, the 2022 article at https://www.gazeta.uz/ru/2022/08/08/banking-services/).
The main changes made to date are:
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Full information regarding the terms of loans and savings products, interest rates, payment schedules, and all contractual requirements is posted on the bank's official website, in the mobile application, as well as on information boards at the Central Bank and BHOS in a complete and understandable form. Transparency and completeness of information are ensured.
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Service quality has been improved, and a system for the prompt and effective consideration of consumer rights appeals has been established.
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Strict instructions have been given regarding the disclosure of information in relationships with clients and the detailed explanation of loan and deposit terms to clients.
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Regular quality control monitoring and auditing activities are conducted in all branches and departments.
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JSCB "Turonbank" continues to provide its clients and partners with reliable, secure, and modern banking services!
